What you need to know

 

COVERED

Altex warrants products in its price list, including all internal mechanisms, components and brackets, from the date of purchase:

Roller shade

 

5 years

Aleo

 

5 years

Panel Track

 

5 years

Roman Shade

 

5 years

Ready-to-Install

 

5 years

Fixed Multiform Shade

 

5 years

Inclinable Roman Shade

 

5 years

Motorization components (excluding batteries)

 

5 years

Stock Shade - Economical shade (predifined sizes) made with fiber tubes/ Spring or Chain systems

 

1 year

      

Repair or replacement of defective products shall be done with similar parts or products, or equivalent, and constitute your sole remedy under this warranty and under no circumstances shall Altex® be liable for shipping costs to or from the dealer, costs of removal or reinstallation of Altex® products, or incidental or consequential damages.

 

NOT COVERED

  • The warranty does not apply if the damages are caused by normal wear and tear, accidents, alterations, abuse or misuse, direct exposure to salt air, improper installation, cleaning or other maintenance. The warranty will also be voided if the product is uninstalled and reinstalled in its original installation location or in another window. When a shade’s length is three times or greater than its width, the fabric will not be warranted against fraying.
  • For widths exceeding those mentioned in the price list, or for roller shades exceeding 144” X 144”, no product warranty will apply.
  • All fabrics, gimps and fringes will gradually lose colour intensity after prolonged exposure to the sun. Consequently, colour intensity is not covered by the warranty.
  • The sides of a fabric cut horizontally may curve. This is not considered a product defect, therefore the guarantee is not applicable.
  • White fabrics are not guaranteed against yellowing.

 

Want to know more about our warranty conditions? Call us at the 1 800 363-5930 or email us at: info@altex.ca